Right product, right price, right connection, right time, right place
An investigation into how advanced mix of data, delivery logistics and connected technology is powering a hyper-personalized retail experience that has the objective of anticipating and providing exceptional service.
Each year, PSFK's Future of Retail 2020 conference highlights the need-to-know ideas and innovations driving successful commerce today.
Featuring insights from experts both at emerging start-ups and leading corporations, this half-day program will explore how the best retailers and brands will play to, meet with, expect, serve and reward each of their customers in this new decade of customer experience.
Dave Cobban is redefining the possibilities for global lifestyle brand Nike. After 10 years of experience at the company, he is now GM of the first-ever footwear subscription service, the Nike Adventure Club, where he solves long-standing consumer pain points through an innovative subscription approach.
Maya is reinventing the wedding planning and registry experience by combining compassionate customer service with modern tools and technology. After accruing experience at ecomms like Amazon and Guilt Group, she now leads strategy at Zola, making it the fastest growing wedding company in the country.
Lakshmi Rengarajan’s career has focused on using data analysis to build human connections, both personal and professional. Her interest in fostering connection and community started with her project Me So Far, a singles event series in Chicago, which ignited her work in helping businesses as well as everyday people strategize their approach to relationships to help them thrive.
After leading at the likes of Nest, Nintendo and Gap, Phillip Raub co-founded b8ta, the software-powered retailer and Saas maker that helps bring brands to life IRL in engaging, discovery-oriented ways. Drawing on his experience in creating top store experiences to boost engagement and sales, Phillip is now reinventing Toys”R”Us through b8ta’s retail-as-a-service model.
Trina Chan’s trends-driven mindset has allowed the traveling immersive art exhibition the Museum of Ice Cream to sustain its sensational popularity, as well as makes its three-story permanent flagship store debut on Broadway this fall. Drawing from her work in luxury, she currently uses trends analysis to reimagine the museum experience for a social-first audience.
Howard Sullivan’s work as creative director of award-winning experiential design agency YourStudio involves cutting-edge creative thinking to build spaces that balance work, rest and play and build upon key human emotional foundations for memorable experiences. He has created concepts for top restaurants, hotels, retailers, travel brands and more that drove sales and brand awareness.
Piers Fawkes is the Founder and President of PSFK - a think tank on the future of retail and the customer experience. Start-ups, Silicon Valley tech firms (Apple, Facebook, Google) and established industry leaders (Coca-Cola, Nike, Red Bull, Samsung) turn to PSFK for research, support and inspiration on the latest innovation developing in the sector.
Scott serves as PSFK's President of Research and Strategy, where he is tasked with delivering insights to world-class brands from a diverse set of industries that include retail, technology, media, and health and wellness. He studies emerging signals from popular and business culture to create frameworks for understanding change and its impacts.
Executives from the PSFK team will join these pioneering companies on stage to share key lessons from our 10th annual Future of Retail report, a must-read for anyone look to understand and anticipate the major shifts in the marketplace. Join us for a morning of inspiring content and networking with industry peers and walk away with the knowledge to create meaningful impact.
Attendees are typically executives anyone involved in the creation of the retail and service experiences online, on mobile and in-store: retailers, brands, agencies, technology companies and service providers.
PSFK has been advising leading brands, retailers and their partners about innovation in retail and along the customer journey since 2004. Our reports, newsletters and events inspire executives working at the forefront of change and our syndicated research service is subscribed to by every major retailer, lifestyle brand and their agencies.
Monday Jan 13th
Creating Data-Driven Customer Experiences
Tuesday Jan 14th
Engaging the Wellness Consumer
Building Real World Retail in the Digital Age
Incorporating Multi-Sensory Retail Design
Wednesday Jan 15th
Thursday Jan 16th
Book via the NYRIW site to be guided around: Burrow House, Camp, Iris Nova, Lively, Neighborhood Goods, the New Stand, Outdoor Voices, Package Free Store, Perch, Phluid, Roula, RH Gallery, Showfields, Sloomoo, Standard Dose, Time Out Market, Trunk Club and WeWork Now.